Ms.Tucker’s chart. There were twenty-one tabs vertically on the left-hand corner of the screen and eighteen tabs horizontally on the top of the screen. I quickly glanced through the cluttered twenty-one vertical tabs; I clicked on the one I am looking for — “transfer medication reconciliation” in the 19th slot. A new grid showing sixteen held orders opened. I selected each of them separately and clicked on “continue.” Select and continue. Sixteen times two: thirty-two clicks.
Another call for clinicians to be more involved in the design, development, deployment and evaluation of clinician-facing software. There’s evidence that poor software design leads to unreliable data capture, placing patients at risk, as well as being at least partly responsible for
- Is intuitive to use
- Enables accurate (valid and reliable) data capture
- Is secure but ALSO user-friendly
- Degrades gracefully (is tolerant to faults)
- Wachter, R.M. & Howell, M.D. (2018). Resolving the Productivity Paradox of Health Information Technology: A Time for Optimism. JAMA Network.
- Harwich E. & Laycock, K. (2018). Thinking on its own: AI in the NHS.